Shopping FAQs

 

Answers

Ordering online

What do I do if I have forgotten my password?

If you have forgotten your password, you can request a new password by going to 'Sign In' from the main menu and then a 'Forgot Password' link will appear. When you click on this, an auto-generated password will be sent to your registered email address. Once you have successfully signed in with this password you will then be able to set a new memorable password. If you have any problems please contact our customer care team and they will be able to assist you. 

How will I know if you received my order?

When you place an order with Annotated, an order confirmation will be sent to the email address you registered with. If you think you might have entered an incorrect email address, please contact our customer care team so they can assist you. 

Do I need an account to place an order with AnnotatedStudios.com?

You don't have set up an account to place an order with us. You can check out as a guest and all confirmation, despatch and tracking updates will still be sent to you by email. If you do choose to register an account there are several benefits to this including moving through the checkout process faster, tracking your orders at your convenience and gaining access to your wish list. 

How do I cancel my order?

As long as your order is not already with our despatch team, we should still be able to cancel it for you. Please contact our customer care team to make this request. If your order has already been processed for despatch or already been shipped, you will need to follow the returns procedure once you receive the item(s). Please note that all custom-made and personalised items cannot be cancelled or returned. If you are unsure please check with us whether an item is cancellable or non-cancellable before ordering.

How do I modify my order?

Please contact us if you would like to request any modifications to your order. As long as your order has not already been shipped or in the process of being prepared for shipment by our despatch team, we should still be able to accommodate changes. Please note this does not apply to any custom-made or personalised items - for these items, we cannot make any changes to the order specifications once production has begun.

I've entered an incorrect shipping address, how do I change it?

If you wish to amend your shipping address, please contact our customer care team. The address can be changed at any point before the order has been shipped. Note that it can take around 1 working day for our team to respond to emails received so if your order is due to be despatched imminently, you should request the change by speaking directly to our team via live chat or telephone. Do be aware that if the change of address involves a change of country, there might be additional delivery charges to pay or a change in tax amount. Our team will make you aware of any additional charges before processing your request.

From where do you ship?

All orders are shipped from UK. 

Do you have a brick-and-mortar store?

We have a showroom overlooking Regent's Park in London. To visit the showroom, you can book an appointment with us by clicking here.

Shipping and delivery

How do I track my order?

You will receive a shipping confirmation email with your tracking number as soon as your order is shipped from our warehouse. You can click on the tracking number in this email to view your shipment’s progress. You can also easily follow your order on its way to you by entering your tracking number at the courier’s website. Additionally, you can log in to your account online in order to see the tracking number.

How many days does it take for my order to arrive?

Once we have received your order, it can take 2 - 3 working days to reach you depending on the country, but may take up to seven days for some destinations. We will keep you updated as much as possible - as mentioned above, just click on your Annotated account and you can track your parcel from there. If there are any problems, don’t hesitate to contact our Customer Care team.

A UK Next Day Delivery and Same Day within London service is available for orders placed before 12pm, excluding weekends and Bank Holidays. For more information on delivery and shipping, please click here.

(Please note, that custom made and pre-order items will only be despatched once production or customisation work is complete.)

How do I collect my order?

All our international orders are shipping using DHL and require a signature on delivery.  A small number of in stock items on our website are offered with the option of free UK shipping via Royal Mail. Please note that this is an untracked and untimed delivery service so we recommend opting for shipping with DHL if you are looking for a courier service with package tracking and updates. Alternatively, you can pick up your order directly from our studio in Marylebone.   Book an appointment here.

Is my package insured?

All items are insured against theft and accidental damage whilst in transit to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

Where does Annotated deliver?

We ship to all countries worldwide via DHL.

How much tax and duty will I have to pay?

In accordance with the laws governing members of the EU, all orders delivered within UK and to destinations in member countries of the EU are inclusive of VAT. The retail prices displayed for goods sold by AnnotatedStudios.com are inclusive of UK VAT.  For dispatch to countries outside the EU, VAT will not be charged. The VAT element of the price will be deducted at the checkout after the non-EU destination country has been selected. These packages may be assessed for import or customs fees, depending on the laws of the country concerned. Customs or import duties are levied once the package reaches the destination country. Please note that these charges are the responsibility of the customer. Read more here.

How much do I pay for shipping?

Delivery charges will vary by country.  In the UK, the delivery cost under DHL is £6.   

Within the EU, the charges are as follows: £9: Belgium, France, Germany, Republic of Ireland, Luxembourg, Netherlands

£12: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Guernsey, Hungary, Jersey, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 

Outside of the EU, the charges are as follows: £15: Andorra, Japan, San Marino, Monaco, Norway, Switzerland, USA,

£20: All other countries.

Payment

What payment methods does Annotated accept?

We welcome payment online or over the phone via debit/credit cards of the following types: Visa, Visa Electron, Switch, Solo, Mastercard, American Express, Maestro. If you would like to pay by a different method such as bank transfer or PayPal please email info@annotatedstudios.com with details of your order and we will send you payment instructions.

Is it safe to use my credit card online at Annotated?

Your personal online security is very important to us and so all credit card details and transactions on AnnotatedStudios.com are cleared using SagePay, a secure online payment gateway.

In which currency will my purchase be made?

All of our transactions are processed in GDP.

When will I be charged?

When you place an order with us, the full value of the order is debited from your card at the time of ordering. If you prefer to split payment over the period of production, please order by phone or send us an email to set this up. 

Why was my credit/debit card declined at checkout?

Some common checkout problems are listed below, with solutions.
Problem: 3D Security/SecureCode problems (3D Security/SecureCode is like a chip and pin for online purchases)

Solution: If you follow all the instructions correctly when the 3D secure page pops up - you will be asked a set of security questions and asked to enter your secure number. It is possible for you to change this number if you have forgotten the number you will asked a number of security questions by your card issuing bank.
Problem: Your bank is declining the transaction

Solution: If you still would like to order it may help if you contact your bank and inform them that you are purchasing with us, and then try to place the order again through our website.
Please bear in mind that refreshing the page and trying again might also work – sometimes very small typing mistakes can lead to a payment being refused. You may also want to try an alternative credit or debit card.  If you collect your order from our London studio, we are able to issue a VAT return form.

If you continue to experience difficulties, please contact a member of our customer service team at info@annotatedstudios.com

Can I claim a tax refund on a purchase made online?

If you collect your order from our London studio, we are able to issue a VAT return form.

Returns and Exchanges

How do I return an item?

If you collect your order from our London studio, we are able to issue a VAT return form.We offer full refunds or exchanges if you have given us written notice within seven working days from when your order was delivered to you.  Unfortunately, we cannot extend this returns policy to any goods that have been made to order.  Refunds will be credited to your original method of payment and will exclude postage. You must notify customer care in writing by either emailing info@annotatedstudios.com or phoning +44 (0)20 7148 7060.

On receipt of your notification, our customer care team will email you a Returns number and confirm return instructions. Please include the Returns number on the outside of your package so that we can process your refund promptly. We recommend that you insure the return delivery as you are under a duty to take reasonable care of the goods and will be liable for any loss or damage to them until we receive them. We also recommend that you use a trackable and secure means to return your order to us and that you retain proof of sending, in case of a dispute.

All returned items should be sent in their original packaging. Please note that you must cover the cost of the return shipment. All items must be returned unused, in their original condition and from the country that the order was delivered to.

If I have received a faulty item, what should I do?

Please contact us so that we can help to resolve any issues as quickly as possible.  We do our best to ensure that all of our descriptions and images are as accurate as possible. Since our jewellery is individually handcrafted, each piece is unique and so may vary slightly from the images shown. All stated dimensions are approximations only and so, if you are at all unsure about dimensions or custom options, please contact us for clarification.

When do I get my refund?

Normally it takes three to five business days before you can see the refund back in your account, depending on your bank/credit card/form of payment.

Select country

Please select the country where your order will be shipped to. This will give you the correct pricing, delivery times and shipping costs for your destination.

Select Country
  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Bouvet Island
  • Brazil
  • British Indian Ocean Territory
  • British Virgin Islands
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo - Brazzaville
  • Congo - Kinshasa
  • Cook Islands
  • Costa Rica
  • Croatia
  • Cuba
  • Cyprus
  • Czech Republic
  • Côte d’Ivoire
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Heard & McDonald Islands
  • Honduras
  • Hong Kong SAR China
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau SAR China
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar (Burma)
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • North Korea
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestinian Territories
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn Islands
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Russia
  • Rwanda
  • Réunion
  • Saint Barthélemy
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Martin
  • Saint Pierre and Miquelon
  • Samoa
  • San Marino
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Georgia & South Sandwich Islands
  • South Korea
  • Spain
  • Sri Lanka
  • St. Vincent & Grenadines
  • Sudan
  • Suriname
  • Svalbard and Jan Mayen
  • Swaziland
  • Sweden
  • Switzerland
  • Syria
  • São Tomé and Príncipe
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • U.S. Outlying Islands
  • U.S. Virgin Islands
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Vatican City
  • Venezuela
  • Vietnam
  • Wallis and Futuna
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe
  • Åland Islands

Order billed in: Pounds Sterling £

Order despatched from: United Kingdom

Order billed in: Euro €

Order despatched from: United Kingdom

Order billed in: United States Dollars $

Order despatched from: United Kingdom

Annotated Design Projects

Select an Education Collaboration

United Kingdom

Europe

Hong Kong

Rest of the World

Annotated Design Projects

Select an Education Collaboration

United Kingdom

Europe

Hong Kong

Rest of the World

Annotated Design Projects

Select an Education Collaboration

Rest of the World

The Story of Annotated’s Education Collaboration 

Originally created by three friends at the University of Oxford looking for a different, but elegant way to celebrate and cherish their undergraduate memories,

This project goes back to the beginnings of the small design studio that preceded our company.

Since those earliest days, Annotated has stood for the idea that, by making things well, we could imbue our products with a sense of soul. You can feel it the moment you touch one of our Signet rings.

And being the children of university lecturers and teachers it was natural for us to combine this with the notion of celebrating education and studying for its own sake.

Over the years, the Annotated graduation ring has become our definition of one-of-a-kind and bespoke: completely made-to-order in collaboration with its owner and crafted by hand from precious metals.

Whether a graduand is someone who typically is interested in fine jewellery or not.

Please note, custom-made items cannot be returned but can be cancelled within seven days of order confirmation when production is still at an early stage.